Refund policy

Online Returns

Due to the nature of our products, we can’t offer you a refund or exchange on any food products. If you purchase a pre-made product (this will be specified in the description) we cannot offer a refund for change of mind. 

If you have not received your product due to you having put the wrong or incomplete shipping address, then we do not offer a refund or replacement as we take no responsibility for incorrect details being provided. However, we can amend shipping addresses prior to Postals being processed so please contact us as soon as possible for any changes. 

If your item is a food product and has had multiple attempted deliveries from Australia Post or our courier and you haven't collected it, and it gets returned, then we do not offer a refund or replacement. 

We take no responsibility for any items being delivered unattended and if damages occur we cannot offer a refund or replacement. 

We take no responsibility for items being damaged or affected by the Australian climate and other outside factors if the item is delivered unattended. 

If your item arrives faulty or incorrect, we require a photo of the defect to assess refund eligibility. 

We cannot accept any returns or refunds for change of mind.

Given our items are perishable goods we cannot accept any returns. 

 

Cancellations